IT pilot fish knows from experience that this particular user is guaranteed to cause a facepalm, but she answers the call anyway when the user asks for help locating a lost email.

"After remoting into the user's computer, I asked her for some details," says fish. "Then I attempted a search for the message in question.

"A couple of keywords later, the email was located in her Sent items.

"I then watched in horror as the user opened the sent message, hit Forward...and forwarded it to her own account.

"Apparently emails do not truly exist unless they are in the Inbox."

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